Policies and Candidate Rights
This page summarises the policies to help candidates, parents, teachers, schools and partners understand the main handling principles, safeguards and operational requirements. For detailed provisions and formal deadlines, please refer to the latest published documents and the Annual Administrative Notice for the relevant year.
Summary of Core Policies and Candidate Safeguards
Appeals Policy
Candidates or parents with queries about result processing, procedures or marking outcomes may lodge a formal appeal within the specified period. Appeals may concern score-processing errors, procedural irregularities or a review of marking in accordance with the established rules.
Complaints Policy
Any concern relating to administrative services, communication arrangements, staff conduct or the examination experience may be raised through the complaints procedure. Cases involving disputes over results will be handled under the appeals procedure.
Malpractice and Maladministration
The examination places great importance on fairness and academic integrity. Malpractice may include plagiarism, impersonation, submission of work not created by the candidate, undeclared inappropriate use of artificial intelligence, and fabrication of portfolio process evidence.
Reasonable Adjustments and Special Consideration
Candidates with known learning or physical needs may apply for reasonable adjustments, subject to fairness. If illness, injury, bereavement or a serious unforeseen circumstance occurs before or after the examination, or on the examination day, an application for special consideration may be made in accordance with the relevant procedure.
Safeguarding Children
The examination places great importance on the safety, dignity and fundamental rights of candidates who are minors. Any concern about a child’s safety or welfare may be raised through the formal channels.
Privacy and Data Retention
Candidate data is used only for registration, marking, certification, quality assurance and compliance purposes. The organiser will retain and protect data in accordance with the relevant policies and will handle enquiries, corrections and verification applications within a reasonable scope.